This has been an issue for months and at the end of my experience, I've got some guy insulting my intelligence about how I maintain my own machine. I read every single response in this thread before I called support. If they can't figure this out without my files, they have bigger problems. Windows 7 (SP1), Windows 8, Windows 8.1, or Windows 10 Processor: 1.8 GHz Intel Core 2 Duo, AMD Athlon 64 Dual-Core 4000+ or equivalent (For computers using built-in graphics chipsets, the game requires 2.0 GHz Intel Core 2 Duo, 2. Since I no longer have the game, there are no files to send Zoe. System Requirements Minimum: OS: 64 Bit Required. "Please, please download your files to Zoe and she will have someone on their Mac team look at the data and fix it. If the best game advisors could do was tell me they would no longer continue to help me unless I downloaded a third party application, then I'd say there's something seriously wrong with EA support training and people skills. That is the worst solution I have ever heard. "Never, ever download a third party app to clean up your Mac. Suggesting a third party application as the only next step in troubleshooting the problem is just irresponsible at best. I'd had a pretty good experience on this issue up until that point. If after several uninstalls and reinstalls, I am still not able to get my money's worth, then I have other things I'd like to do with my time and money. I asked him to confer with his "specialist" to see if there was any other way to progress and he was insistent that there was none. The advisor insisted that it was the only way forward. I told the advisor I wasn't happy with that step because I don't use my machine for just EA gaming activities and I don't trust that this third party app won't break something else on my machine. Today the next thing they wanted me to do was download a third-party application that claims it "cleans your mac" by cleaning up spurious files to improve performance. I've followed all their instructions which included, but was not limited to, uninstalling and reinstalling, disabling my firewall, and using different game codes to activate the game. I've been on and off the phone with a game advisor for a couple of days now trying to get the Deluxe edition of the game to be playable. Just thought I'd add my experiences with this to the thread. Information, Guides and Announcements for the EA app.For The Sims, look in HKEYLOCALMACHINESoftwareElectronic ArtsMaxisThe Simsergc. If not, they'll give you a new code if you can proof that you own the game. Windows users can open the Windows Registry to find the code. If you registered your game to your account, it should be easy to get the code. Make sure you have a game, a category and a platform selected for the options to become available.įor Live Chat, make sure to choose US as your country. You have the option to contact them by mail, phone or Live Chat. If you lost your serial code and don't have the game installed on an old computer, you need to contact Customer Support. The product code listed there is your serial number (it can be different from your original one if the game was bought before Origin came out) Download the client from here , log in with your data and go to the MyGames tab. If you registered the game on OR bought it on Origin, the serial code can be found in the myGames tab on the Origin client. Instructions for Macs can be found here: Finding your serial key using Terminal Click on ergc and in the box to the right under 'Data' you will see the code.Expand the EP or SP you need the code for.Expand the SOFTWARE folder (Wow6432Node for 64 bit systems).Now to find your serial codes for each specific EP or SP installed on your computer: This backup is created just as a precaution.Choose a location and name for the file as this will be your backup registry file.Click on ' File' at the top left of the window that opens then click on Export.Press the Windows key on your keyboard and type regedit in the search bar and press Enter.Registry Editor and if so, just click on yes. Windows may require your permission to open the You need to be signed in as an Administrator first. If you still have the game on your computer you can follow these steps to find your serial code from your registry (PC only). Make sure to uninstall the DVD version and install the download version instead. Instructions on how to do this can be found here: Redeem Your Serial Code in Origin You can download it through Origin and redeem your code. With your serial code, you are eligible for the download version of your game. Lost/broken DVD but still have the serial code
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